Shipping policy

Shipping Policy

Last updated: June 5, 2025

Thank you for supporting HeavenIsEarth.com and the mission of Associação Margaça para a Conservação e o Restauro Cultural, Patrimonial e Ambiental. All physical items in our shop are made to order through a Print-on-Demand (POD) service, and the following policy outlines how shipping is handled.

1. Processing Time

  • All items are produced after your order is placed.

  • Average production time: 2–7 business days, depending on the item and demand.

  • You will receive a confirmation email once your order is being prepared for shipment.

2. Shipping Time & Methods

  • Domestic Shipping (Portugal/EU): 3–10 business days after production

  • International Shipping: 7–21 business days after production

Please note that actual delivery times may vary due to customs processing, shipping carrier delays, or unforeseen circumstances.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on the destination and product type.

  • Some items may include free shipping or promotional rates where applicable.

4. Tracking & Delivery

  • Once shipped, a tracking number will be provided via email (where available).

  • For some international locations, full tracking may not be available.

  • If your item has not arrived within 30 days of your order, please contact us at eden@heavenisearth.com.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties or import taxes imposed by your country.

  • These charges are the responsibility of the buyer and are not included in the item or shipping cost.

6. Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders lost or delayed due to incorrect address information. If your item is returned to the sender, we may charge additional fees to reship it.

7. Lost or Damaged Orders

If your order arrives damaged or is lost in transit:

  • Contact us at eden@heavenisearth.com within 7 days of receipt (for damages).

  • Include your order number and photo documentation if possible.

  • We will work with our Print-on-Demand provider to resolve the issue or issue a replacement.