Refund policy

1. Donations Are Non-Refundable

In accordance with European Union consumer protection guidelines, we hereby inform you that all donations made through our website are considered final and non-refundable.

This includes, but is not limited to:

• One-time or recurring donations

• Sponsorship contributions

• Patronage or support offerings

• Spiritual or symbolic gift contributions

As a charitable or purpose-driven initiative, your donations are immediately allocated toward our ongoing programs, maintenance of sacred grounds, and community impact, and cannot be reversed.

2. Digital and Physical Products 

Of digital or physical products (e.g., merchandise, tickets, or downloadable media), the following applies:

• Digital products: Once accessed or downloaded, digital goods are non-refundable under EU law (Directive 2011/83/EU, Article 16).

• Physical goods: If offered, physical products may be eligible for return within 14 days of delivery, in unused condition. Shipping fees are non-refundable. Please contact us at [insert contact email] to request a return authorization.

3. Contact Us

If you have any questions or concerns, please contact:

ASSOCIAÇÃO MARGAÇA PARA A CONSERVAÇÃO E O RESTAURO CULTURAL,
PATRIMONIAL. E AMBIENTAL
Email: eden@heavenisearth.com
VAT/Tax ID (if applicable): 518776450